Return and Refund Policy

Thank you for shopping with Celtic Spa Skincare. This policy explains which items are eligible for return, how to return them, and who is responsible for return shipping costs.

Return Window and Eligibility

Contact us within 30 days of delivery to request a return. Products must be unopened, unused, and in their original condition. Please include your order number.

For safety and hygiene reasons, opened skincare products can’t be returned unless they’re defective or we sent the wrong item.

Non-Returnable Items

Gift cards and final-sale items are non-returnable and non-refundable. Opened or used skincare products are also non-returnable unless they arrive damaged or defective, or we sent the wrong item.

Damaged, Defective, or Incorrect Items

If an item arrives damaged or defective, email hello@celticspaskincare.com within 7 days of delivery with your order number and a photo. We’ll send a replacement or issue a full refund at no cost to you.

If we sent the wrong item, contact us within 7 days of delivery and we will arrange a replacement at no cost to you.

Lost or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, please contact us at hello@celticspaskincare.com or call 617-777-0026 with your order number. We will review the tracking information and work with the carrier to investigate the shipment. If the shipment is confirmed lost, we will arrange a replacement or refund as appropriate.

How to Return an Item

To request a return, please email hello@celticspaskincare.com or call 617-777-0026. Please provide your order number and reason for the return. We will confirm your return eligibility and provide return instructions.

Returns are accepted by mail only. We do not accept in-person returns or drop-offs. Include your order number with mailed returns.

Refunds

Once we receive and inspect your eligible return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Return Shipping Costs

For eligible returns that aren’t due to damage, a defect, or an incorrect item, you’re responsible for return shipping costs. Original shipping charges are non-refundable. Please use a trackable shipping method. Damaged, defective, or incorrect items are handled at no cost to you as described above.