Frequently Asked Questions

Frequently Asked Questions

About Environ Skincare

What is Environ Skin Care?

Environ is a South African medical-grade skincare brand founded by plastic surgeon Dr. Des Fernandes. It is built around the science of vitamin A and antioxidants, and is trusted by dermatologists and skin professionals worldwide. All Environ products are formulated to deliver real, measurable results.

What is the AVST Vitamin A Step-Up System?

The AVST (Vitamin A Skin Treatment) system is Environ's signature approach to skincare. Because vitamin A can cause sensitivity if introduced too quickly, Environ uses a progressive step-up system — starting with lower concentrations and gradually increasing over time. This allows your skin to safely adapt and build tolerance, delivering long-term improvements in texture, tone, and resilience.

Is Environ suitable for sensitive skin?

Yes. Environ's step-up system is specifically designed to introduce active ingredients gently. The Focus Care Comfort+ range is formulated for reactive and sensitized skin. We recommend starting with the foundational Skin EssentiA range and consulting with our team if you have specific concerns.

Which Environ products are right for me?

We organize our products by both product line and skin concern to help you find the right fit. Browse by concern — Aging Skin, Pigmentation, Breakouts, Dullness, and more — or contact us for a personalized recommendation.

Are Environ products safe to use during pregnancy?

High-dose vitamin A products are generally not recommended during pregnancy. Please consult your healthcare provider before starting any new skincare regimen while pregnant or breastfeeding.

Orders & Shipping

How long does shipping take?

US orders typically arrive within 3-5 business days after dispatch. Orders are processed within 1-2 business days, Monday through Friday.

Do you offer free shipping?

Yes! We offer free standard shipping on all US orders over $150.

Do you ship internationally?

Yes, we ship to Canada and select international destinations. International orders typically arrive within 7-14 business days. Customers are responsible for any applicable customs duties or import fees.

How do I track my order?

You will receive a shipping confirmation email with a tracking number once your order has been dispatched. If you have not received tracking information within 2 business days of ordering, please contact us at celticspa22@gmail.com.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original, unopened condition with packaging intact. Sale items and gift cards are non-returnable. To initiate a return, please email us at celticspa22@gmail.com.

How long does a refund take?

Once we receive and inspect your return, refunds are processed to your original payment method. Please allow 5-10 business days for the refund to appear depending on your bank or card provider.

In-Store & Spa Services

Do you offer in-person skincare treatments?

Yes! Visit us at Celtic Spa, 550 N Main St, Attleboro, MA 02703 for professional Environ treatments including vitamin A facials, AHA resurfacing, peptide protocols, and more. See our full service menu.

Can I get a skincare consultation?

Absolutely. Contact us at 617-777-0026 or celticspa22@gmail.com to book an in-spa consultation or get a product recommendation online.

Still Have Questions?

We're happy to help. Reach out to us directly: